AVI file not working right

by **LadyCat1947** » Fri Jul 20, 2007 6:53 pm

I just bought an avi file from www.choicebackgrounds.com called Curtain Open and isn't working right. The curtain moves just a little bit but doesn't open. The curtain opened in other programs, just not in Producer.

Thank you in advance:-)

Cat

by **nannybear** » Fri Jul 20, 2007 8:00 pm

Just email them. Vidqueen will make sure it happens. She is the best, and knows exactly what needs to happen. I would help, but don't use that particular one. Cheers Jan

by **LadyCat1947** » Fri Jul 20, 2007 8:18 pm

Thank you for getting back to me. :-)

I went back to their website hoping to find the answer but didn't. I will write her tomorrow after I get my beauty sleep...lol

Cat:-)

by **VidQueen** » Sat Jul 21, 2007 5:38 am

Hi Cat,

I think someone else had that problem before, too....I'm trying to remember what the problem was. I think (and correct me if I'm wrong) you probably have the slide time set too short. The curtain open is a 12 second animation; and the curtain opens at the very end. You can make it open at any early point in time, though.....

I made a quick little video tutorial to show you how to fix this

Jennifer

by **gpsmikey** » Sat Jul 21, 2007 5:55 am

I just love support that has answered your questions before you
even get a chance to "officially" ask them !! :lol:

Sort of the opposite of Symantec or Ulead !!

Way to go Jen !

mikey

by **VidQueen** » Sat Jul 21, 2007 6:33 am

Thanks Mikey

It certainly helps when you're business teeeny tiiiinnny, like mine. I'm not exactly flooded with support calls 24/7 :wink:

As soon as I get big enough to hire my first employee, I'm sure customer service will start to suffer :lol:

Jennifer

by **nannybear** » Sat Jul 21, 2007 7:25 am

Hire me, I will work cheap!!

by **LadyCat1947** » Sat Jul 21, 2007 9:37 am

I did what you suggested and I got the curtain to open!!! <g> Now I just have to figure out how to make it open on the slide I want, Right now the curtain is on one slide and when play it, it opens over the next slide...sheesh <g> Oh and i still need to get the captioning under the curtain <g> I guess I need to tweak the layers or something <g>

I loved your tutorial, I didn't even know about the trim video feature:-) Wowser, thank you so much!!!:-)

Cat:-)

AVI file not working right

AVI file not working right

AVI not working right

It's the slide time

Jennifer:-)

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