It's now 18 months since I posted this problem on the forum and I now believe that I have solved it.
BACKGROUNDI have been using Producer since Version 4.5 in 2010 and I'm currently running Version 6 on Windows 10. Since the beginning, I have experienced problems with creating presentations as .exe files when those presentations contain embedded videos (.mp4). The problem is that the video playback is
erratic ('stuttery' at times) and the audio gets
out of sync with the video. The out-of-sync audio is infuriatingly obvious when there is vision of speaking talent in the videos.
Because I have experienced the same problem on three different machines since 2010 convinces me that it's not a hardware or OS issue. My current machine is a capable laptop that I use to edit video using Adobe Premiere Pro CC, and run other CC applications: Photoshop; Indesign; Audition; plus Lightroom. It has 16GB RAM, an SSD + external USB3 HDDs. Its native display resolution is
2880x1620 pixels.
Today, I decided to try to solve the problem again, and started by updating the display drivers for the laptop's two built-in video adaptors:
Intel HD Graphics 4600 +
NVidia Quaddro K2100. I created a Producer .exe and the problem persisted. FRUSTRATING!
THEN I HAD AN IDEA! Every computer that I have used to work with Producer has had a monitor with at least one dimension greater than HD Video (1920x1080 pixels). Could that be the cause of the problem?
I
downgraded the display resolution on my laptop monitor from 2880x1620 to
1920x1080 pixels via Control Panel. Then I edited my presentation in Producer and generated the .exe file while the display resolution was 1920x1080.
EUREKA! My .exe file plays video smoothly and with sound in sync.
Perhaps this fix may be of use to other people.
Kind regards,
Rob Smith
Wowfactorpix
Last edited by
wowfactorpix on Sat Dec 10, 2016 1:24 am, edited 2 times in total.