Video Files

[nantory Profile Private message]

I don't know why this is happening, maybe somebody can figure it out for me. I have a folder of video backgrounds that I have been using for years in my shows, they are all in the .mov or .wmv format. I have never had a problem, but suddenly ProShow will not accept them. I found a work-a-round by converting them to .avi, which seems to work, but that's very time consuming. I don't understand why I have to do this now when I never had a problem in the past. Does anyone have any idea of why this might be happening? Thanks so much!

[texan Profile Private message]

Sounds very strange........can you send me one or two of your files........I'll trouble shoot them......

[nantory Profile Private message]

Thanks so much for trying to help. Today, while trying to duplicate the problem, some files are working fine, but others I get the following error messages;

1. One or more selected file is not recognized by ProShow. Only images, videos and audio files may be dropped into a show.
2. An error occurred while importing the file (then the name and location of the file is listed)

If I convert them, they work. I have used all these files before without any problems, so I don't understand it at all. How would I go about sending you the files in question? Thanks again.

[cherub Profile Private messageWebsite]

@ nantory,

I don't know why this is happening, but you might try one of the following things:

1. Un-check the playback option "Avoid Direct Show when possible".
You will find this in: Edit > Preferences > Playback > Video Importing

2. Reinstall the program

If none of this works, then I would suggest that you ask for help from Photodex Support.

[gpsmikey Profile Private message]

What Mona says. Friend of mine just went through that with the mts files from his camcorder (not being recognized as valid files) and after re-installing Producer, all was well. Not sure what the whole issue was, but that just fixed it for him.

mikey

[nantory Profile Private message]

I finally got a chance to get back to this problem. I uninstalled and then reinstalled ProShow and that seemed to fix my problem. I don't know why this started happening in the first place, but I'm glad it is now fixed. Thanks for the help in getting this solved, I appreciate it!