can't import mpeg4

[madams Profile Private message]

I am running Windows 7 and the latest version of proshow producer. It does not even recognize my mpeg4 files. Am I missing a codec to import this?

Mike Adams

[DickK Profile Private messageWebsite]

Need to get a bit of info so folks can better help

Can you play the files outside of ProShow?
What kind of error do you get ?

Dick

[madams Profile Private message]

The videos play fine outside of proshow. They do not show up in the proshow window along with the rest of the photos and my mov video files...

[rickinsavh Profile Private message]

Within Proshow Producer, go to Edit, Preferences.

Then go to Playback .
Be sure that there is a check in the Video importing, Avoid using DirectShow when possible.
You may need to close & reopen Prowshow for the change to take effect.

[madams Profile Private message]

I already had the video importing checked....in the preference/playback dialog box. Thanks for the tip however.

Mike A.

[ezwriter Profile Private message]

Is the mpeg4 file on a flash drive or other external drive? I had the same problem with an mts file and found that ProShow will not always see a file on a flash drive. If I copy the file to my hard drive, it will then see it and be able to use it without problem. I called Photodex Support about this and they verified that this sometimes happens.

Good luck,
[another] Dale

[gpsmikey Profile Private message]

One handy utility to have is called "GSpot" - it will allow you to quickly tell what codecs were used to create any given file and is free. You can get it from http://www.headbands.com/gspot/ and will give you a display something like this when you open a file with it (this was for a different question, but shows the GSpot display):



mikey