ProShow Producer and Video File creation

[drbgaijin Profile Private message]

I am a newcommer to ProShow - and I am liking it very much.
However today I met a strange behaviour for the first time.
I have been using the Create/ Video File output path.
Today, for the first time it did not even open the "Create Video File" dialogue box.
All the other output selections are working as usual.
I have uploaded a short video screen capture to show the problem in action
it is here http://www.screencast.com/t/mx2krJioJ
Regards,
Douglas

[trulytango Profile Private message]

Douglas, what happens when you opt to create a video file via the 'Create Output' command instead i.e. Create Output>Video file? 'Create Output' is the button to the furthest right of your menu/options bar at the top of your screen?

[VernonRobinson Profile Private message]

When you click the Create Video, there should be another Dialogue Box that opens up. It is acting as if the dialogue box is hidden. I would try two things. The first would be to try pressing ALT+TAB to see if you can switch to the potentially hidden window. Sometimes ProShow windows will lose focus (or become hidden).

If that does not work, then a simple reinstall of the program may correct the issue.

Regards,
-Vernon

[drbgaijin Profile Private message]

Thank you both for offering suggestions.
I had also sent a question to Support and before I looked in this forum this morning, I already fixed the problem with a suggestion from Support.
In case anyone else meets this problem in the future I will post the advice I got from Support which helped me solve the problem.

1) Right-Click the icon you usually use to launch the application.
2) Click "Properties".
3) Look for a button called “Find Target…” or “Open File Location” which takes you to the program files.
4) Please locate a file in this window called "proshow.phd" and delete it. Do the same for "proshow.cfg"
5) Now simply run the program again and test its ability to function properly.

If this had not worked, then the next suggestion was a complete re-install.
Regards,
Douglas

[trulytango Profile Private message]

Glad to hear you got it sorted. At one time PSP was at lot less stable, users had to delete those two files you named on a regular basis!