Program crash - again and again

[BethS]

Hi all,

Does anyone have any idea why my Gold 3.0 build 1943 might be crashing over and over and over again. I am so frustrated. Right in the middle of working on a show....crash. I tried to create a video file last night to put a show on my ipod. Three hours later and about 10 restarts of my computer I was finally able to get it done. I noticed that the crashes occurred right at the beginning of a video clip on the slideshow. It was so frustrating. I contacted Photodex and am waiting for a reply. I thought that in the meantime one of you might have an idea about this.

Beth

[nannybear Profile Private messageWebsite]

Hi Beth, save the show, then rename it and take out the video clip you suspect. If that burns and no crash, that was the culprit. Mikey is much better at this stuff than I am...... Cheers Jan

[sihyp Profile Private message]

Beth,

You haven't mentioned which format the video is or if it plays fine in other program/applications.
Knowing the video codec could also help. To find the codec try http://www.videohelp.com/tools/GSpot.
br, Quim

[gpsmikey Profile Private message]

I'mmmmm Baaaaacccccckkk !! (off with the kids for a couple of days)

As Jan says, start by taking out the potentially offending video clip
and see how that works.

Something I have had happen a number of times is the showname.pxc
(not the psh file) will get corrupted. Exit Proshow, delete the pxc file and
then restart -- it will take a bit to rebuild. See if that helps. Basically, what
you have to do is some basic troubleshooting which consists of breaking
the problem down into small pieces - what you want to be able to do
is create the simplest possible "show" that will predictably crash on you
then you have a small enough thing to work with. Trying to find a problem
in a full show is usually just an excercise in frustration since there are
so many variables (it also helps because if it turns out it is a "bug",
you have something you can send Photodex and say "here is a sample
and this is what it does").

Let us know how this works.

mikey