After being an avid user of ProShow Producer for nine years, I am compelled under rather bizarre circumstances to join this forum for the first time. I think Photodex is a great company, has had great tech support in my experience, and produces IMO the best software of its kind (nine years ago I bailed out of another Windows software starting with the letter P after having worked in that software for seven years, after downloading the trial of Producer 4.5 and convincing myself that even back then it was better software, certainly for my needs).
Now for the bizarre circumstances of my feeling compelled to dive into the blogosphere on the subject of Photodex.
There has been some information on other blog sites on the Internet concerning the “demise” of Photodex. One example is this one:
https://community.adobe.com/t5/The-Loun ... p/10225251I posted earlier today under another monicker the following reply to The Lounge blog above. I am sharing my post on ProShow Enthusiasts for the information of anyone else on the Enthusiasts forum who is concerned about Photodex.
Like other ProShow Producer users whose attention had been drawn to (The Lounge) and a couple of other blog threads alleging that Photodex has gone out of business, I have been rather upset at the “news” as have a number of fellow users in my photo club and another local photo club.
To paraphrase someone else’s famous statement (Mark Twain maybe, I don’t recall) — I am happy, and feel compelled to report here, that these rumours concerning the demise of Photodex are premature.
About two weeks ago, over two or three days I submitted some online tech support requests to the Photodex website. After not hearing back, other than the standard automated acknowledgements with case numbers, for up to ten days in the worst case, and after reading (The Lounge) blog thread, two days ago on October 7 I replied to all three auto-acknowledgments saying it has been X business days since I got this, yet no live response. What is wrong? Are you still in business? Please reply!
About half an hour
(sic!!) after sending these replies, I received the following reply from Photodex support, signed by a person at Photodex support with whom I’ve corresponded in the past.
“Ed, we apologize for the extreme delay of this reply. A number of support requests in our system were previously lost due to a server-side problem, yours included. Those messages have only recently been recovered, hence the delay of this response. Photodex is still here … We’re still in business and working on new things. I’m not sure when the next version of the software will be released … I expect that there will be a big announcement when the next update becomes available. Please let us know if you need any further assistance.”
I have inserted the ellipses to remove some additional information pertaining to a specific technical question in one of my tech support requests, which information isn’t relevant here.
I think these rumours about Photodex going out of business are both untrue and unfair to the company. I suggest that others who may have experienced tech support non-responses try re-contacting them as I have.
I have been a nine-year customer and fairly heavy user of Photodex’s products and have no business or financial connections with them, nor have I been asked by them to post these comments. Their website is in fact still functioning, I have been able to re-download my installers from their website, and three days ago I successfully purchased, downloaded, and installed one of their products on my system. The appropriate charge has appeared on my credit card, per normal. The product works normally on my system, after I entered the registration key for it in the standard email I got from Photodex shortly after giving their website my credit card information. None of this spells “out of business” to me, nor anything like it.
There is enough "fake news" already on the Internet. Photodex and its customers don't need this nor deserve it.